Posted on | October 5, 2011 | Comments Off on I track
I track is a comprehensive programme deployed across five west London hospitals to gauge patient opinion on the care they receive. Five I track kiosks with touch-screens and 140 handheld devices are used to gather feedback direct from patients.
Participants can give their views on waiting times, attitudes and behaviours of staff, hospital and ward environment, involvement in their treatment, adherence to good clinical practice and overall rating of their care.
Healthcare Design created the graphics for the kiosks and supporting materials, including the above 3D animation. In the first year of deployment, the system gathered feedback from 90,000 patients.
“It’s great… we love it.”
Acting Head of Programme Management
Posted on | October 5, 2011 | Comments Off on The Eye
CSL’s flagship publication, The Eye, came to an end in 2011.
Healthcare Design was commissioned to design and print the final edition, which had a glamorous gold awards-ceremony feel, and charted the progress of the organisation over the years.
“Thanks for the design of this, looks great… I really like the This is your Life idea.”
Head of Communications
NHS Commissioning Support for London
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Posted on | October 5, 2011 | Comments Off on I care
NHS managers are always seeking to further improve the patient experience. This year, Imperial College Healthcare NHS Trust devised the innovative I care programme to help raise awareness of the importance of patient satisfaction.
More than 1,500 staff attended training sessions in which professional actors performed typical scenarios from hospital life. The actors then gathered feedback from staff on how their attitude and communication could be improved, inviting staff to think about how their patient interactions could be more positive.
Associate director of organisational development, Sue Grange, one of I care’s designers, said: “This will inspire staff to think about their behaviour towards patients and each other. It covers many types of situations staff face which involves patients.”
Healthcare Design devised the branding for the initiative and produced course materials to support the training.
“I absolutely love it. I really think we are there with this… thank you so much for turning this around so quickly last week.”
Associate director of organisational development
Posted on | October 5, 2011 | Comments Off on Foundation Trust newsletter
Imperial College Healthcare NHS Trust was created in 2007 by merging existing trusts with the faculty of medicine at Imperial College London. Now one of the largest NHS trusts in the country, Imperial is applying for Foundation Trust status.
To support this application, Healthcare Design produced a series of marketing materials:
- A series of ads in the local press
- Presentation materials for a run of seminars held by the executive team
- An information leaflet, sent out to every staff member
- Posters and banner stands, placed around Imperial’s five hospitals
- A personalised letter inviting shadow members to attend the AGM. We produced plastic FT membership cards and they were attached to the invite. The AGM enjoyed the largest attendance of any before it
- A printed newsletter, Membership news update was sent out to shadow members. Feedback from the first couple of issues has been very positive
“Looks good, thank you!”
Laura Brown, Membership Manager, Corporate Services
Imperial College Healthcare NHS Trust
Posted on | October 5, 2011 | Comments Off on Society of Vascular Nurses
SVN is a society run by nurses for nurses. Its main aim is to provide a national network for nurses working in vascular care, providing a forum for education and debate on vascular nursing issues.
SVN holds a conference each year and Healthcare Design produces the programme, flyers and accompanying materials.
“Everyone at the conference also thought they were great, and a vast improvement from previous years. The SVN committee is really happy.”
Louise Allen, Clinical Vascular Nurse Specialist
Society of Vascular Nurses
Posted on | October 5, 2011 | Comments Off on Life After Stroke
Posted on | February 8, 2011 | Comments Off on NHS Long Service Awards
Imperial College Healthcare NHS Trust is the UK’s largest trust, governing five West London hospitals and forming the UK’s first Academic Health Science Centre in conjunction with the faculty of medicine at Imperial College London.
The Trust recently held its Long Service Awards ceremony, where 70 staff members were each recognised for 20 years’ service.
Healthcare Design facilitated the ceremony by designing and producing the certificates, beautifully handcrafted using silver block foil, and the exhibition stand you see in the photo above.
“The lovely stand and certificates arrived this morning and look GREAT! Thanks for your work on that!!”
Tony Steedman BA(hons), Conference Manager
Posted on | November 6, 2010 | Comments Off on Enhancing Quality Programme